Пользовательское соглашение

TERMS OF ACCESS TO THE IMPERIAL.EXCHANGE SERVICE

Before using the features of the Imperial.exchange platform, the User must carefully read these Terms of Service. Access to the functionality of the Imperial.exchange service is possible only with the User’s full agreement to all provisions of this agreement. We strongly recommend that you familiarize yourself with the rules established on the platform, as they govern the manner of its use.

1. TERMS AND DEFINITIONS

1.1 The Terms of Use describe the relationship and define the rights and obligations arising between the client who carries out the exchange (hereinafter referred to as the User) and the Imperial.exchange web platform (hereinafter referred to as the Service).

1.2 In order to use the Service, the User must accept all the terms and provisions of this agreement.

1.3 Access to the Service is provided to the User only after confirmation of having read and agreed to the Terms.

1.4 Imperial.exchange is a trademark of a platform that provides online services for exchanging electronic currency, specifically designed for the convenience of customers.

1.5 A user is a person who uses the available services of the Service in accordance with the terms and conditions provided.

1.6 A payment system is a set of established rules and procedures designed to carry out the transfer of funds in electronic format.

1.7 A payment/Transaction is the process of transferring electronic currency from the sender to the recipient and vice versa.

1.8 A request is an electronic message from the User expressing the intention to use the services in accordance with the terms established by the Service.

1.9 The Service’s services are operations involving the deposit and withdrawal of electronic currency, as well as other services, the description of which is provided on the Service’s website.

1.10 The “Rate” section on the request page, as well as the information sent by the Service to the User via email, indicates the current rate at the time the request is created.

2. PROCEDURE FOR ACCESSING THE SERVICE

2.1 To start using the Service’s services, the User must submit an application on the official website at: Imperial.exchange.

2.2 On the Service’s website interface, the User has the opportunity to monitor the exchange process and check the status of their application.

2.3 The Service processes applications in accordance with the terms of operation of partner payment systems. The Service is not responsible for the operation of third‑party payment systems.

2.4 The Service has the right to verify the legality of the User’s ownership of electronic currencies and/or funds that are involved in a specific transaction.

2.5 The User undertakes to transfer funds in the amount specified in the application, and the Service undertakes to transfer funds calculated taking into account the exchange rate and commission, provided that the amount is not lower than the minimum allowable (the minimum application amount). Otherwise, the application will be considered unpaid.

2.6 The amount of the Service’s remuneration for providing services is displayed in the exchange rate specified in the application, and the User agrees to this rate by following the instructions when submitting the application.

2.7 As soon as the funds are deducted from the Payment System from the Service’s account, the funds transfer service is considered completed. The transaction will be displayed in the transaction history of the relevant Payment System and in the client’s personal account.

2.8 The withdrawal request will be cancelled if the funds do not reach the Service’s account within the specified period. In the event of late receipt of funds, they may be returned to the User, minus the commission, upon request, within 24 hours.

2.9 If the transaction does not reach the network within 10 minutes after the request is created, the Service has the right to recalculate the exchange rate as of the moment the funds reach the exchange. (This rule applies to those directions where the rate is fixed at the moment the request is created.)

2.10 When exchanging one electronic currency for another, the rate is fixed at the moment the funds are credited to the exchange, and the recalculation will be carried out at the current rate without prior notification to the User. (Please check with the operator in the chat for the exact number of confirmations required for the funds to be credited to the exchange.)

The request rate can only be changed if it is reduced. If the rate changes in the upward direction, the payout amount will not change.

2.11 When exchanging through banks or payment systems, the rate is also fixed at the moment the funds are credited to the exchange, and the Service reserves the right to change the rate without prior notice to the User.

2.12 Funds received after the established time are stored in the Service’s account for 30 business days. After that, the information may be destroyed, and a refund will be impossible.

2.13 A refund will not be issued if the User sent funds below the minimum specified amount. The User undertakes to provide correct payment details. In the event of an error in the sender’s details, the Service has the right to request additional data to identify the transfer.

2.14 If the User has provided invalid or blocked details, or has refused to complete the transaction, the Service has the right to suspend or complete the transaction after receiving a written request from the User, deducting 2% as a penalty and the payment system’s fee.

2.15 Applications are processed within 240 minutes after the funds are credited to the Service’s account.

2.16 In the event of an erroneous transfer of an amount exceeding that specified in the request, the User undertakes to return the excess funds received. If no response to the refund request is received, the Service has the right to withhold this amount in a future exchange.

2.17 If the funds are not credited to the Service’s account within 2 hours, the Service has the right to recalculate the request amount at the current exchange rate or return the funds to the sender. All fees associated with the refund will be deducted from the refund amount.

2.18 The User undertakes to provide documents confirming their identity if there is a suspicion of fraud or money laundering.

2.19 Upon request from the Service, the User undertakes to provide additional evidence of the fund transfer, such as screenshots or videos confirming access to the platform from which the transfer was made.

2.20 If the funds are blocked by the payment system or cryptocurrency exchange, the application will be frozen until the funds are unblocked. The rate will be fixed at the time the funds are unblocked, and the User is obliged to provide all necessary documents for unblocking.

2.21 The service can only refund cross‑deposits whose amount, at the time of the transaction, is equivalent to 100 USD. A cross‑deposit refers to depositing one cryptocurrency into an address intended for another cryptocurrency, or into an address with an incorrect or missing special identifier in the blockchain network.

2.22 The refund period for cross‑deposits may be up to 90 days, starting from the moment all the necessary data is received.

2.23 A fee of 30% of the refund amount will be charged for the return of a cross‑deposit.

2.24 Not all cross‑deposits are eligible for a refund.

2.25 The service does not refund coins and tokens that are not listed on the exchange website.

2.26 The user is required to provide screenshots and videos showing which website or program the funds were sent from, as well as the transaction history.

2.27 If the User pays for the application for an amount lower than the specified amount, the Service has the right to recalculate the payment at the current exchange rate, deducting a 1% penalty and the payment system fee without prior notice.

2.28 If the User makes a deposit to the Service’s account at an unsuitable time or repeatedly, the funds will be refunded with a 1% fee deduction, as well as expenses related to currency conversion and the payment system fee. Refunds are possible only if the deposit is successfully credited by the payment system.

3. SERVICE COST

3.1 The exchange rate is always available on the Service’s website and is updated in real time.

3.2 The exchange fee is included in the exchange rate for each specific exchange direction.

3.3 The Service reserves the right to change exchange rates without prior notice to the User.

3.4 The Service offers a bonus system for registered users. Information about discounts and bonuses can be found on the “Partners” page on the website.

4. LIABILITY OF THE PARTIES

4.1 The Service provides services for the exchange, purchase, and sale of electronic money.

4.2 The Service undertakes to provide services during working hours, ensuring their high quality, and to provide timely technical support.

4.3 The Service’s performance of its obligations to the User is limited to the amounts transferred by the User to carry out the transaction.

4.4 The Service is not liable for the User’s financial losses caused by the actions of third parties that violate the law.

4.5 The Service is not liable for losses, lost profits, and other expenses incurred by the User due to delays, errors, or disruptions in the process of banking or electronic payments.

4.6 To register, the User must provide a valid email address.

4.7 The Parties are exempt from liability for failure to fulfill obligations if the cause is force majeure — unforeseen circumstances that the Parties could not prevent or anticipate.

4.8 Force majeure circumstances include natural disasters (floods, earthquakes, fires), military actions, acts of government bodies, and any other events that are beyond the parties’ control.

4.9 The User guarantees that they are the legal owner or have the right to manage the funds used in their transactions.

4.10 If incorrect data about the recipient’s details is provided, the Service is not liable for any possible negative consequences or damage.

4.11 The User undertakes not to violate legal norms, not to interfere with the operation of service programs, and not to disrupt the normal operation of service communications.

4.12 The Service ensures the confidentiality of information about the User and their transactions. However, in the event of a lawful request from government agencies or representatives of Payment Systems, the information may be disclosed.

4.13 During the provision of services, the Parties communicate via technical support and email.

4.14 The Service is not responsible for the quality and timeliness of work provided by other Payment Systems.

4.15 The User undertakes to provide the correct details of their wallet or exchange. If the details of third parties are provided, the Service is not responsible for any potential problems with the transfer.

4.16 The Service reserves the right to cancel the current transaction and refund the User’s funds or digital assets, minus any fees, without providing any reasons.

4.16 The Service reserves the right to cancel the current transaction and refund the User’s funds or digital assets, minus any fees, without providing any explanation.

4.17 The Service may refuse to provide further service to the User if they violate any terms of this agreement.

5. OTHER AGREEMENTS OF THE PARTIES

5.1 The use of the Service for fraudulent or illegal transactions is strictly prohibited. The User acknowledges that attempts to exchange funds obtained through criminal activity may result in legal liability in accordance with the applicable legislation.

5.2 The Service Administration reserves the right to disclose information about such transactions to law enforcement agencies, administrators of payment systems, and persons who have suffered from fraud upon first request, if the fact of fraud is confirmed.

5.3 The Service Administration retains the right to refuse to provide services to any user without providing any reasons.

5.4 Information about the User and their transactions is stored on the Service’s servers for three months. At the client’s request, access to the account may be temporarily restricted or completely removed.

5.5 The service may send messages about the exchange status to the email address specified by the User, as this is a necessary element of the transaction completion process.

5.6 The service may also send offers about personalized promotions and discounts to the User’s specified email address. The User may opt out of receiving such notifications by notifying the Service.

5.7 All issues, disputes, and disagreements are resolved through negotiations. To do this, you must send a written request to the email address specified in the “Contacts” section, using the address provided when creating the request.

5.8 The Service Administration has the right to make changes to this Agreement at any time. All changes come into effect from the moment they are published on the Service’s website.

5.9 The Service has the right to terminate communication with the client if the client does not show due respect to the Service’s employees or obstructs the provision of the necessary information to resolve the issue.

5.10 Creating and using multiple accounts for the purpose of receiving referral rewards is prohibited.

5.11 Using the Service’s logo in paid online advertising or advertising networks is prohibited.

5.12 Spamming with a referral link is also prohibited.

5.13 The Service reserves the right to make changes to the terms of the referral program without prior notice.

6. TAXATION

6.1 The Service is not a tax agent for the User and does not undertake to inform the User about tax obligations. The User is solely responsible for paying all taxes in accordance with the tax legislation of their country of residence.

6.2 If the authorities require the Service to pay taxes or cover the User’s debt related to non‑payment of taxes, the User undertakes to reimburse the Service for all relevant expenses and payments.

7. USER VERIFICATION PROCEDURE

7.1 When using the services of the Imperial.exchange exchange service, the User agrees to undergo a mandatory identity verification procedure.

7.2 The Service has the right to request any personal data in the required format and volume that it deems necessary to carry out full identification.

7.3 The User agrees to have the necessary identity checks carried out, either directly by the Service or through third‑party companies, in order to protect against financial crimes such as fraud. Third parties may include KYC services or other systems that verify the origin of funds. The User does not restrict the choice of such third parties.

7.4 When undergoing identification, the User agrees to allow any investigations that the Service deems necessary to verify identity. The Service has the right to engage third‑party organizations to conduct such investigations.

7.5 By using the Service, the User agrees to the mandatory verification of all transactions from online addresses carried out as part of AML (anti‑money laundering) procedures.

7.6 The Service has the right to request additional User identification if their online wallet address is associated with the following sources of funds:

• Illegal Service

• Mixing Service

• Fraudulent Exchange

• Darknet Marketplace

• Darknet Service

• Ransom

• Scam

• Stolen Coins

• Terrorism Financing

• Sanctions

• Illicit Actor/Organization

• High-Risk Jurisdiction

• Gambling

• Fraud Shop

• Enforcement action

• Child Exploitation

• Sanctioned or undesirable services: Garantex, CommEx, TornadoCash, Payeer, WhiteBit, etc.

Also, if AML transactions exceed 50.

7.7. If a connection is established between the origin of the funds and the items listed above, the Service’s internal blacklist, or the Payment System, or if the amount of the AML transaction exceeds 50, after the client successfully completes the identification procedure and the incident is reviewed by the regulator, the Service has the right to refund the funds to the original address or the address specified in the application. In this case, the refund amount will be reduced by 5% (but not more than 100 USD) as a penalty, and the costs associated with conducting the AML check and the Payment System’s commission fees will also be covered. The refund is processed within 72 hours after the decision is made, provided that the funds have not been frozen by the Payment System. The refund or exchange procedure can be completed only after all verification stages have been successfully completed and the incident has been analyzed by the regulator. Verification may take up to 30 days.

7.7.1 In some cases, with the Service’s permission, if the User refuses to complete the verification, the Service has the right to withhold a penalty in the amount of 50% of the exchange amount. It is important to note that if the funds are blocked by the Payment System or other external factors, a refund or exchange is not possible without completing the verification process.

7.8 The service reserves the right to block the funds until the User’s identity verification process is completed.

7.9 The User undertakes to comply with all requirements established by the legislation of the country in which they are located, as well as the country of which they are a citizen. The User also undertakes to comply with the regulatory and legal acts governing conversion operations on the Internet.